Privacy Policy

Lucky Chat Chat Room ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have, including how you can request deletion of your account and personal data.

Information We Collect

We may collect the following information:

• Name, username, and profile photo
• Email address
• Chat messages and shared content
• Device information (device model, operating system, unique device identifiers)
• IP address
• App usage data
• Crash reports and diagnostics

How We Use Your Information

We use your information to:

• Create and manage your account
• Provide chat and communication features
• Improve app performance and user experience
• Detect spam, fraud, and abuse
• Respond to support requests
• Comply with legal obligations

Account and Data Deletion

You may request deletion of your account and associated personal data at any time.

Delete Account from the App

If the feature is available in the app:

1. Open the app
2. Go to Settings
3. Select Delete Account
4. Confirm your request

Request Deletion by Email or WhatsApp

If you cannot delete your account from the app, contact us using:

Email: hashlogicssmcprivatelimited@gmail.com

WhatsApp: +852 5590 9711

Please include your registered email address or username.

What Happens When You Delete Your Account

• Your profile and personal information will be permanently deleted.
• Your messages may be removed or anonymized where technically feasible.
• Certain records may be retained if required by law or for fraud prevention.

Retention Period

Deletion requests are processed within 30 days.

Sharing of Information

We do not sell your personal information. We may share information with:

• Service providers that help us operate the app
• Legal authorities when required by law
• Other users as part of your public profile and chat interactions

Data Security

We use reasonable technical and organizational safeguards to protect your information.

Children's Privacy

This app is not intended for children under 13 years of age.

Third-Party Services

Our app may use:

• Google Play Services
• Google Analytics for Firebase
• Firebase Crashlytics

Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct your personal information
• Delete your personal information

Contact Us

If you have any questions or want to delete your account, contact us:

Email: hashlogicssmcprivatelimited@gmail.com

WhatsApp: +852 5590 9711

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted in the app and/or on our website.

Effective Date

Effective Date: May 12, 2026